Cancellation Policy

Last updated: November 12, 2026

1. Summary

Cancel contracts here

This policy covers subscriptions and every other contract with SDC Digital Group LLC that you are able to end, including one-time purchases with a fixed access period. It works together with our Terms of Service.

2. How subscriptions renew

Subscriptions run for an indefinite period, with no minimum term. Each billing period shown before payment (for example one month or 3 months) is charged in advance, and you can cancel online at any time, effective at the end of the period already paid.

A subscription renews by itself when each billing period ends, and keeps doing so until you cancel. Each renewal is charged at the price and frequency you saw before paying or, if the price has gone down or you have accepted an increase, at the new price (see Price changes in our Terms of Service).

By subscribing, you allow us and our third-party payment processors to charge your payment method for every renewal until you cancel, as our Terms of Service describe. Cancelling withdraws that permission for all renewals still to come.

3. How to cancel

You can cancel online whenever you like on our cancellation page (“Cancel contracts here”, linked in the footer of every page) or by writing to support@sdcdigitalgroup.com from the email address you used for the order. No reason is needed, and we accept any clear request to cancel.

You may cancel in the same way you signed up, which is online, and no penalty applies. If you ever take out a subscription through some other channel, you may cancel through that channel as well.

It costs nothing to cancel. The cancellation page asks for no login, account or password, and you do not have to verify your email address first. It shows no offers, discounts or alternatives meant to keep you subscribed, and you do not have to speak to anyone.

Cancelling online takes only a few steps:

• Step 1. Select “Cancel contracts here” in the footer of any page of our website. It takes you straight to the cancellation page.
• Step 2. Type your full name, the email address of the order and the product or subscription to be cancelled. If you have an order, receipt or invoice number, you may add it.
• Step 3. Pick the kind of cancellation (ordinary, or extraordinary for good cause) and when the contract should end (as soon as possible, or on a date you choose).
• Step 4. Look over the summary of your request shown above the final button. Every field can still be changed before you send.
• Step 5. Press the final button, “Cancel now”.
• Step 6. The screen confirms your request with its date and time, and you can print or save it.

If the page cannot reach our server, it opens your email app with a cancellation message already written and addressed to support@sdcdigitalgroup.com. What you see in that case is only a copy of your message, not our confirmation: press Send to complete the cancellation. It counts from the time we receive your email, and we answer within 48 business hours.

4. Information we need

To find your contract we need just these three details.

• Your full name
• The email address used for the order
• The product or subscription you want to cancel

An order, receipt or invoice number lets us find your purchase sooner, but you do not have to give one. If you have several subscriptions, name each one you want to cancel, or write “all my subscriptions”.

We never ask for your full card number, security code or password in order to cancel.

We use this information to identify your contract, to carry out and confirm your cancellation and to keep a record of it, as the law requires and in case of a related payment dispute. Our Privacy Policy gives the details.

5. When your cancellation takes effect

Your cancellation counts from the moment we receive it: the automatic renewal stops and you will not be charged again. Access stays open until the end of the period you have already paid for. If a renewal is still charged after we received your request, we refund all of it.

This is the same whichever route you take, the cancellation page or an email to support@sdcdigitalgroup.com. For an email, what counts is when it reaches us, not when we answer.

If you ask on the cancellation page for the earliest possible date, your contract ends when the billing period you have already paid for ends, or sooner where the law of your country gives you that right.

If you choose a specific date that falls before the end of the period already paid, the automatic renewal stops at once and you keep access until that period ends, unless section 7 or section 8 allows an earlier end. In that case the contract ends on the date you chose or, if later, on the earliest date those sections permit, and we refund anything you prepaid for the time after the end date.

If you choose a date after the end of the period already paid, the contract ends when that period ends, because no renewal is charged once we have received your request.

If you use a statutory right of withdrawal, or end the contract for good cause, the contract may end sooner and you are refunded as described in section 7 and section 10.

6. Confirmation of your cancellation

On our cancellation page, the screen confirms your request with its date and time and the date your contract ends; you can print or save it. If you cancel by email, the cancellation counts from the time we receive your message, and we answer within 48 business hours.

The confirmation shown on the cancellation page also repeats what your request said.

Please hold on to your confirmation. If you no longer have it, write to support@sdcdigitalgroup.com; your cancellation still counts from the time we first received your request.

For every cancellation request we keep a record of the date and time we received it and of the route you used.

7. Ordinary and extraordinary cancellation

Ordinary cancellation is the normal way of ending a subscription. It needs no reason and takes effect as section 5 describes.

Extraordinary cancellation is meant for cases where the law that applies to you lets you end a contract early for good cause. Select this kind on the cancellation page and say briefly what the reason is. It is the only situation in which we ask you for one.

Where the law gives you this right, the contract ends at once, or on the later date you choose, and we refund anything you prepaid for the time after the end date.

An extraordinary cancellation request always counts as an ordinary one too. If there turns out to be no good cause, the automatic renewal stops all the same, the contract ends as section 5 describes, and we tell you so.

If you end a subscription because we changed it in a way that affects you more than slightly, or because we could not provide it for more than 14 days, we refund the unused part of any prepaid period, as our Terms of Service set out (see Changes to the Services and Service availability and force majeure).

8. Additional rules in some countries

Your legal rights. If you are a consumer, nothing in these Terms or in our policies reduces the rights given to you by the mandatory law of the country where you live.

Germany

If you live in Germany and your subscription is billed for periods longer than one month: once the first billing period is over, you can cancel at any time with one month's notice. The subscription then ends one month after your notice or at the end of the current billing period, whichever comes first, and we refund anything you paid in advance for the time after that end date.

France

Customers in France can give notice through the same online function (“Cancel contracts here”); the page shows an acknowledgement of receipt with the end date and its effects.

Spain

Customers in Spain can end a subscription the same way they entered into it, online, with no penalty and no disproportionate burden. Section 3 describes the procedure.

Other countries

Customers in every country can use the same online function.

9. One-time purchases with an access period

A one-time purchase gives you access for the period stated on the product page. It does not renew and is never charged a second time. There is nothing to cancel: your access simply ends when that period does.

Where the law gives you a right to end such a contract before its access period is over, for instance for good cause, you can use our cancellation page (“Cancel contracts here”). The rules of section 7 apply.

If we stop offering a product before your access period ends, we refund the share of the price that covers the unused time.

10. Cancellation, withdrawal and refunds

These are three separate things, and for one purchase you can make use of more than one.

Cancellation

Cancellation ends your subscription for the future: the automatic renewal stops and you keep access until the end of the period already paid. It does not by itself return charges already taken, apart from a renewal charged after we received your request and the refunds described in section 7 and section 8. You cancel on our cancellation page.

Withdrawal

Withdrawal is a statutory right that ends the contract. We then refund your payments under the rules on our Right of Withdrawal page.

Consumers in the European Union or the European Economic Area have a legal right to withdraw from the contract within 14 days of concluding it, without giving reasons. The 14 days start with your first purchase and do not start again when a subscription renews. You can withdraw online on our withdrawal page (“Withdraw from contract here”, linked in the footer of every page) or by writing to support@sdcdigitalgroup.com.

Refund

A refund gives back money for a charge that has already been made.

7-day refund: within 7 days of any charge you can ask us to refund that charge in full, even if you have already used the product. We offer this voluntarily, on top of your statutory rights (including any legal right of withdrawal), which it does not reduce.

When we refund a subscription charge at your request, we also cancel that subscription unless you tell us you want to keep it. Our Refund Policy has the details.

By way of example, you may cancel a subscription and, if the latest charge is no more than 7 days old, ask for that charge back as well.

11. Failed renewal payments

When a renewal payment is declined, you have at least 7 days in which to update your payment method or to cancel.

We may try the payment again during that time. We do not retry a payment that your bank tells us not to retry, for example because the card was reported lost or stolen, the account was closed or the authorisation was revoked.

If the payment has still not gone through when that time is up, we may end the subscription, and access to it then stops. Once it has ended, we make no further attempt to collect the declined payment.

You may also cancel at any point in that period. We then stop trying to collect the declined payment and no further renewal is charged.

If your bank stops payments to us or withdraws your authorisation, for instance because you blocked the subscription in your banking app, we take that as a cancellation of your subscription.

12. Payment disputes about a subscription

Questions about a charge? Please write to support@sdcdigitalgroup.com before anything else. We answer within 48 business hours and can explain the charge, end a subscription or refund you under our policies. This is only a request: it does not restrict your right to contact your card issuer or to dispute a payment.

While a payment dispute (chargeback) about an order is open, we may pause access to the product concerned. If the dispute is about a subscription payment, the next renewals of that subscription are stopped. If the dispute is withdrawn or resolved in our favour, we reopen your access for the period you paid for.

We will not charge a disputed amount again unless you expressly ask us to. The renewals of a disputed subscription stay stopped even once the dispute is closed, and a new subscription only begins if you buy it again yourself.

You will find more in the section Billing questions and payment disputes of our Terms of Service.

13. Changes to your email address

If you no longer use the email address of the order, you can still cancel. Use the cancellation page, or write to support@sdcdigitalgroup.com from the address you use now and add anything that helps us find the subscription, such as the order, receipt or invoice number, or the date and amount of a charge and the last four digits of the card. Please never send the full card number or the security code.

Your cancellation counts from the time we first receive your request. If we need more details to find the subscription, we will ask you for them, and any renewal charged after we received your request is refunded in full.

If you want to change the email address linked to your order, write to support@sdcdigitalgroup.com. Before we make the change we may ask you to show that the order is yours.

14. Contact

For cancellations or questions about this policy, use the details below. Our team answers within 48 business hours, Monday to Friday.

SDC Digital Group LLC
8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States
Email: support@sdcdigitalgroup.com
Website: https://sdcdigitalgroup.com/