Terms of Service

Last updated: November 12, 2026

Version: 2026-11-12. Earlier versions can be sent to you on request.

1. About these Terms

These Terms of Service (the “Terms”) are the agreement between you and SDC Digital Group LLC (“SDC Digital Group”, “we”, “us” or “our”). They cover your use of our website sdcdigitalgroup.com and everything you buy or use from us.

By using this website you are bound by these Terms.

When you order, you accept these Terms, the Refund Policy and the Cancellation Policy by ticking the acceptance box before you pay.

Our Privacy Policy describes how we collect and use personal data.

The following words have a fixed meaning in these Terms:

• “product” is a web app or a digital guide that you buy from us, for example a games app, a planner, a routine or a member area, whether as a one-time purchase or as a subscription.
• “Services” covers our website and all of our products.
• “product page” is the page, and the information about a product, that we show you before you pay, including what appears on the payment page.
• “consumer” is an individual who buys or uses the Services for reasons unrelated to their trade, business, craft or profession.

A few rights below apply only to consumers in a given country or region. What counts is the country where you live, not the language of the website you are reading.

If you do not agree with these Terms, please do not use the website or buy our products.

2. Who we are

The Services are supplied by SDC Digital Group LLC, a limited liability company formed under the laws of the State of Wyoming, United States. We build and sell practical web apps and digital guides for everyday life at home.

Principal office and address for post: 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States. We run our business from this address and receive registered mail and parcels here.

Our registered agent, who receives official documents only, is Registered Agents Inc, 30 N Gould St Ste R, Sheridan, WY 82801, United States.

Email: write to support@sdcdigitalgroup.com about orders, access, billing, cancellations, refunds, withdrawals and complaints, and to contact@sdcdigitalgroup.com for general and company enquiries.

Our team answers within 48 business hours, Monday to Friday.

Every product covered by these Terms is sold and run by SDC Digital Group LLC, even when the product carries a name of its own. Each product page names SDC Digital Group LLC as the seller and links to these Terms. As the seller, SDC Digital Group LLC answers for your order, for giving you access, for customer support and for refunds.

You can find more about the company in our Legal Notice.

3. Our products

We make and sell practical web apps and digital guides for everyday life at home. Every product is supplied online, and we do not sell physical goods.

Before you pay, the product page tells you what the product mainly does, its format and language, the access period or billing period, the total price and currency, and whether you are buying once or subscribing. The complete list of what we tell you before payment is in How your contract is concluded.

The product page also says whether the product is digital content supplied in one go (a downloadable file, for example) or a digital service supplied over a period of time (a web app or a member area, for example). This matters for your right of withdrawal. Where a product is a mix of both, or the product page is silent, the rules for digital services apply.

What the product page says before payment is part of your contract. It works alongside these Terms and can never take away a right that you have under these Terms or under the law.

Our products run in a current web browser on a compatible device with an internet connection. Any extra technical requirements are listed on the product page.

Our products are for general practical use. They are not medical, psychological, nutritional, legal or financial advice, and they do not promise any outcome. See General information only.

4. Eligibility

To buy or use the Services you must be 18 or older, or have reached the age of majority where you live if that age is higher.

The Services are not aimed at children (anyone under 18). We do not knowingly sell to children or collect their personal data.

By placing an order you confirm that you meet this age requirement and that you are entitled to use the payment method you give us.

5. Availability and legal restrictions

Our products are supplied online only.

If you are in the European Union or the European Economic Area, we do not block or restrict your access to our website, and we do not turn down an order, because of your nationality, where you live or where you are established. The only exceptions are the legal restrictions set out in this section.

You may not buy or use the Services if you are located in, ordinarily resident in or, where the applicable sanctions laws extend to nationals, a national of a country or region under comprehensive sanctions imposed by United States, European Union or United Nations law. The same goes if you are, or are owned or controlled by, a person named on an applicable sanctions list.

We do not sell products or services that originate from countries or regions under comprehensive sanctions.

We may refuse, cancel or refund an order that we reasonably believe would breach sanctions or export control laws. If we cancel an order on this ground, we refund the amount charged, unless sanctions law obliges us to block or hold the payment.

6. How your contract is concluded

An order goes through these steps:

• 1. Choose a product. Read its description, price and conditions on the product page. Before moving on to payment you tick the boxes shown there: for a subscription, the box confirming that it renews automatically until you cancel; the box confirming that you are 18 or older; for digital content supplied in one go, the box asking us to supply it right away and acknowledging that you lose your right of withdrawal once supply has begun; for a digital service, if you wish, the box asking us to begin straight away; and, if you wish, the optional box for marketing emails. We keep a record of your choices.
• 2. Go to the payment page. You continue to the secure payment page of our payment processor and enter your email address and payment details there.
• 3. Check and correct your details. You can review everything you entered before you pay. Fix any mistake directly in the fields of the payment page, or step back to the product page.
• 4. Accept the Terms. On the payment page you tick the box accepting these Terms, the Refund Policy and the Cancellation Policy.
• 5. Pay. The contract is concluded when you press the payment button and your payment is authorised.
• 6. Get your access. Online access is available right after the payment is confirmed.

Before you pay, the product page and the payment page give you this information:

• What the product mainly does, its format and its language.
• Who we are and how to reach us.
• The total price, taxes included, and the currency.
• The payment methods we accept and any limits on availability, shown no later than the start of the ordering process.
• Whether you pay once or subscribe and, for a subscription, the amount and frequency of each charge, the fact that there is no minimum term and how to cancel.
• The access period or the billing period.
• Whether you have a right of withdrawal, how to use it and when it ends early.
• A reminder of the legal guarantee of conformity.
• Any particular technical requirements.

You can enter into the contract in English, French, Spanish, Italian or German.

We keep the text of your contract, including the version of these Terms that you accepted, and you may ask for a copy whenever you like at support@sdcdigitalgroup.com. You can also print or save these Terms from this page at any time.

We are not bound by any code of conduct.

Nothing is added to the price of the product you picked without your express consent, and we never use pre-ticked boxes for extra payments.

7. Electronic agreement and communications

When you tick the acceptance box and complete your order, you agree that these Terms, the Refund Policy and the Cancellation Policy make up a binding electronic agreement between you and us. We record your acceptance. If you live in the United States, your electronic acceptance carries the same weight as a handwritten signature, as far as the applicable law allows.

You also agree that we may give you notices about your order in electronic form, for example to the email address you entered when you ordered.

You may take back this consent, or ask for a paper copy of any notice at no cost, by writing to support@sdcdigitalgroup.com. Because our products are supplied only online, taking back your consent ends your subscription when the period you have paid for runs out, and costs you nothing.

To receive and keep our notices you need a device connected to the internet, a current web browser and an email account. Please keep your email address current by letting us know when it changes.

8. Prices, taxes and currency

The total price of each product appears on the product page and again on the payment page before you pay. For a subscription, that is the amount charged for every billing period.

For consumers in the European Union and the European Economic Area, the prices shown include VAT where it applies. In other countries, any tax due is shown on the payment page before you pay.

Prices are offered in US dollars (USD) and in euros (EUR). You choose the currency before you go to the payment page, and you are charged in the currency and amount shown there. If your card is in another currency, your bank may apply its own conversion rate and fees.

Paying by card costs you nothing extra: we add no card fee. Apart from the taxes shown on the payment page and, if you choose to pay in your local currency, the exchange rate built into that option, we add no other fee or charge to the price you see.

When you pay from a country that does not use the currency of the price, the payment page may let you pay in your local currency instead. That optional service can include a margin on the exchange rate, and your card issuer may still charge foreign transaction fees even then. You are always free to pay in the original currency of the price instead (for example USD or EUR).

9. Payments and payment processing

Payments are handled for us by third-party payment processors, named on the secure payment page. SDC Digital Group LLC is the seller and remains responsible for your order, for giving you access, for customer support and for refunds.

You type your card details straight into an encrypted (HTTPS) payment page run by our payment processor, which holds Payment Card Industry Data Security Standard (PCI DSS) certification. Our own systems never keep your full card number or security code, and we will never ask you to email card details.

Major credit and debit cards, such as Visa and Mastercard, are accepted. The payment page lists the methods available for your order before you pay.

One order is charged as one transaction for the amount shown. Our payment processor may issue you a receipt for each charge.

On your bank or card statement, our charges show a descriptor that includes "SDC DIGITAL" or "DIGITAL"; the exact text can differ by product and by bank.

Questions about a charge are dealt with in Billing questions and payment disputes.

10. One-time purchases

With a one-time purchase you get access to the product for the access period stated on the product page (for example 12 months from the date you bought it).

A one-time purchase is not a subscription. You pay once, nothing renews automatically, and your access simply ends when the access period is over, with no further charge.

What you receive is a personal, non-transferable licence to access and use the product during the access period. Ownership of the product and of its content does not pass to you. The terms of the licence are in Intellectual property and license.

Should we have to discontinue a product before your access period is over, for a valid reason such as a legal requirement, a security risk or technical grounds that make it impossible or unreasonable to carry on, we will tell you at least 30 days ahead, unless the reason calls for shorter notice, and we refund the share of the price that matches the unused time. Your rights under the legal guarantee are not affected.

11. Subscriptions and automatic renewal

Subscriptions run for an indefinite period, with no minimum term. Each billing period shown before payment (for example one month or 3 months) is charged in advance, and you can cancel online at any time, effective at the end of the period already paid.

A subscription renews on its own at the end of every billing period until you cancel. Each renewal is charged at the price and frequency shown when you ordered or, after a price change made under Price changes, at the new price.

By subscribing, you authorise us and our third-party payment processors to charge your payment method for every renewal until you cancel. We keep a record of that authorisation.

Your card issuer may pass us updated card details (a new expiry date, for example) so that your subscription carries on without a break.

To cancel, use our “Cancel contracts here” page, which is open at any time. How and when a cancellation takes effect is explained in Cancellation.

If you, your card issuer or the card network tell us to stop the charges, or your bank blocks the payments or withdraws your authorisation, we count this as a cancellation of your subscription and stop further renewals right away.

When a renewal payment is declined, you have at least 7 days to update your payment method or cancel. If the payment has still not gone through after that time, we may end the subscription as set out in our Cancellation Policy.

If you live in Germany and your subscription is billed for periods longer than one month: once the first billing period is over, you can cancel at any time with one month's notice. The subscription then ends one month after your notice or at the end of the current billing period, whichever comes first, and we refund anything you paid in advance for the time after that end date.

12. Price changes

We may change a subscription price for future billing periods. You will hear from us no less than 25 and no more than 30 days before any new price would start, with the current price, the new price, the start date and how to cancel. A price increase only applies if you agree to it. If you do not agree, we will not charge the new price and your subscription carries on under its current terms until you or we end it as these Terms allow. If you agree to an increase and change your mind, you may cancel within 14 days of the first charge at the new price, and we will refund the unused part of that billing period. Price decreases apply automatically.

13. Cancellation

You can cancel online whenever you like on our cancellation page (“Cancel contracts here”, linked in the footer of every page) or by writing to support@sdcdigitalgroup.com from the email address you used for the order. No reason is needed, and we accept any clear request to cancel.

Cancel contracts here

You may cancel through the same channel you used to subscribe, that is online, and no penalty applies.

Your cancellation counts from the moment we receive it: the automatic renewal stops and you will not be charged again. Access stays open until the end of the period you have already paid for. If a renewal is still charged after we received your request, we refund all of it.

On our cancellation page, the screen confirms your request with its date and time and the date your contract ends; you can print or save it. If you cancel by email, the cancellation counts from the time we receive your message, and we answer within 48 business hours.

In the cases where the law lets you end a contract with immediate effect for good cause, you can do so too. Pick cancellation for good cause on the cancellation page and state your reason. Where the law provides for it, we refund what you prepaid for the time after the end date.

A purchase with a set access period comes to an end by itself when that period is over, so there is nothing for you to cancel. If the law gives you the right to end such a purchase sooner, you can give notice on that same cancellation page.

Cancelling stops future renewals. It is not the same as withdrawing from a contract or asking for a refund, both of which are covered in Refunds and right of withdrawal. For the full picture, see our Cancellation Policy.

14. Ending by us

We may end a subscription without giving any reason, provided we tell you at least 30 days beforehand. It then finishes at the close of the first billing period that ends at least 30 days after our notice, and no further renewal is charged.

We may also end a contract for a valid reason, for instance a serious or repeated breach of these Terms, fraud, misuse of the Services or a legal requirement. We give you the reason unless the law does not let us.

A one-time purchase is ended before its access period is over only for a valid reason under this section, or if we must discontinue the product as explained in One-time purchases.

Whenever we end a contract, we refund what you prepaid for the time after the end date. Where that amount belongs to a charge that is under an open payment dispute, it is settled through the dispute process described in Billing questions and payment disputes.

We suspend access with immediate effect only in the situations listed in Suspension of access and, while a payment dispute is open, in the way described in Billing questions and payment disputes.

A contract is ended with immediate effect only for a serious breach of these Terms, for fraud, or where the law requires it.

15. Refunds and right of withdrawal

7-day refund: within 7 days of any charge you can ask us to refund that charge in full, even if you have already used the product. We offer this voluntarily, on top of your statutory rights (including any legal right of withdrawal), which it does not reduce.

To ask for a refund, write to support@sdcdigitalgroup.com, preferably from the email address you used for the order (or quote that address in your message). Our team answers within 48 business hours, Monday to Friday.

If we refund a subscription charge at your request, we also cancel that subscription, unless you tell us you wish to keep it.

Once approved, a refund goes back to the payment method you used, for the same amount and in the same currency you paid, within 5 business days (and, after a statutory withdrawal, within 14 days of receiving your notice at the latest). Your bank may take 5 to 10 business days to show it. Refunds are never paid in cash.

Where your card issuer converted the original charge into another currency, it may use its own rate for the refund as well, so the sum credited in your card’s currency can differ a little from the sum first debited.

If the refund cannot reach the original payment method (for example because the card account has been closed), we will contact you and send the money another secure way, in your name.

If the product is not what we described, or if we charge you in a way these Terms do not allow, you get back the full amount charged.

Consumers in the European Union or the European Economic Area have a legal right to withdraw from the contract within 14 days of concluding it, without giving reasons. The 14 days start with your first purchase and do not start again when a subscription renews. You can withdraw online on our withdrawal page (“Withdraw from contract here”, linked in the footer of every page) or by writing to support@sdcdigitalgroup.com.

Withdraw from contract here

For digital content supplied in one go, the right of withdrawal is lost once supply has started, provided you expressly asked for it to start right away, acknowledged that you would then lose the right, and we confirmed this to you on a durable medium.

For digital services, subscriptions included, the right of withdrawal stays with you for the full 14 days. If you asked us to start straight away, you pay only a proportionate amount for the time up to your withdrawal. If we hold no record of your express request, you are refunded in full. Within 7 days of a charge you may instead ask for a full refund under our 7-day refund offer.

Buying another product or plan is a fresh contract with its own withdrawal period.

If you live outside the European Union and the European Economic Area, our 7-day refund applies, together with whatever rights the mandatory law of your country of residence gives you.

You will find the details in our Refund Policy and on the Right of Withdrawal page. The Refund Policy also lists the narrow cases where a refund under our voluntary offer may be declined: a chargeback already open for the same charge, or clear evidence of fraud or abuse. None of this touches your statutory rights.

16. Delivery and access

Everything we sell is digital, so nothing is shipped. Your product is available online right after the payment is confirmed.

Confirmation of the payment can take longer when your bank asks for an extra authentication step.

Nothing is sent in separate shipments. For subscriptions and purchases with an access period, access stays open for each period you have paid, and we may update or add content as time goes on.

We only charge you for products that can be accessed when you buy them.

If your product will not open, write to support@sdcdigitalgroup.com. We will get your access working again or, if that is not possible, cancel the order and refund it.

Further information is in our Delivery & Access Policy.

17. Accounts and access credentials

Some products open straight in your browser, while others need an account with login details. Either way, your access is for you alone.

Keep your access and login details private and share them with nobody. If you think someone has used your access without your permission, let us know as soon as you can at support@sdcdigitalgroup.com.

In order to supply the Services, give you secure access and manage payments, complaints, disputes and chargebacks, we collect and keep identification data (such as your name and email address), technical data (such as IP addresses, device and browser details, timestamps, and access and activity logs), usage data, and data from cookies, pixels and similar technologies on our product pages, which we collect only with your consent where the law requires it.

These records serve as evidence of your order, of your acceptance of our Terms and policies, of the access we provided and of your use of the product, in complaints, claims, payment disputes and chargebacks. For that purpose, and when needed, we put them together and pass them to banks, card networks and payment processors.

We keep the records for the periods set out in our Privacy Policy, which follow the time limits for payment disputes and legal claims.

18. Acceptable use

Use the Services only for lawful, personal and non-commercial purposes and in line with these Terms.

Specifically, these rules apply:

• Do not share, resell or sublicense your product or your access, and do not let anyone else use them.
• Do not copy, download, record, distribute or publish our content, unless a product expressly permits downloads for your own use.
• Do not modify, decompile or reverse engineer our software, except where the law expressly permits it.
• Do not reach the Services with bots, scrapers or other automated tools, and do not overload or disrupt them.
• Do not attempt to get unauthorised access to the Services, to other users’ data or to our systems, and do not get around security or access controls.
• Do not upload viruses or any other harmful code.
• Do not use a payment method that you have no right to use.
• Do not use the Services to break the law or to infringe the rights of others.

Certain products may allow you to create or keep your own content, such as notes or plans. That content is your responsibility, and you must not keep or share anything unlawful or anything that infringes the rights of others.

If you come across content in our Services that you believe is unlawful, report it to support@sdcdigitalgroup.com, saying where it is and why. Where we remove or restrict content or access because it is unlawful or breaks these Terms, we give you the reason and explain how you can ask us to review the decision.

19. Intellectual property and license

The content, software, texts, designs, graphics, audio, video and other materials in the Services belong to SDC Digital Group LLC or are licensed to it, and are protected by copyright and other intellectual property laws.

When you buy a product, we give you a personal, non-exclusive, non-transferable licence to access and use it for your own non-commercial purposes: for a one-time purchase, during the access period; for a subscription, for as long as it is active and paid. The licence ends with your access period or subscription, or if the contract is ended under these Terms.

A purchase does not pass ownership of the product or of any intellectual property to you, and we grant no other rights in our content or software.

Where a product lets you create or upload your own content, the rights in it stay with you, and you allow us to store and use it only so that we can supply the product to you.

Once your contract has ended, including after a withdrawal or after you end it because of a lack of conformity or a change to the Services, we stop using the content you created or uploaded, unless the law allows otherwise. If you ask, we hand it over free of charge, within a reasonable time and in a commonly used, machine-readable format.

20. General information only

21. Your statutory rights and legal guarantee

Your legal rights. If you are a consumer, nothing in these Terms or in our policies reduces the rights given to you by the mandatory law of the country where you live.

Consumers in the European Union and the European Economic Area

Consumers in the EU or the EEA have the legal guarantee of conformity for digital content and digital services, under the law of the country where they live.

For digital content supplied in one go, we answer for any lack of conformity that exists when it is supplied. For subscriptions and purchases with an access period, we answer for any lack of conformity that arises or shows itself while we are supplying the product.

You may ask us to make the product conform, at no cost to you. Where the law permits, you may instead obtain a price reduction, or end the contract and be refunded.

We provide the updates, security updates included, that are needed to keep the product in conformity for the whole subscription period or, for purchases with a fixed access period, for the whole access period. For digital content supplied in one go, we provide them for as long as you can reasonably expect.

Legal guarantee information for consumers in France

French law requires us to give consumers who live in France the following information about the legal guarantees. The first box covers subscriptions and purchases with an access period (continuous supply). The second box covers digital content supplied in one go.

Subscriptions and purchases with an access period (continuous supply)

Digital content supplied in one go

How to use these rights

To make use of them, write to support@sdcdigitalgroup.com. We do not charge for this, and exercising these rights never counts against you.

22. Changes to the Services

We may alter the features of a product for valid reasons, such as security, legal requirements, technical progress or improvements to the product. These changes cost you nothing extra, and we tell you about them clearly.

A change to the main features of your subscription applies to you only if you expressly accept it, as described in Changes to these Terms. If you do not, your subscription carries on under its current terms until you or we end it as these Terms allow. Should we be unable to keep supplying the product on its current terms, we may end your subscription as described in Ending by us, and refund what you prepaid for the time after the end date.

Where a change affects your access to the product or your use of it negatively and by more than a minor degree, we tell you at least 25 and no more than 30 days before it takes effect. You may then end your contract free of charge within 30 days of the notice or of the change, whichever is later.

If you end your contract because of such a change, we refund the unused part of any period you prepaid.

A change that the law requires, or that is urgently needed for security, may be made on shorter notice. Your right to end the contract free of charge remains.

23. Service availability and force majeure

We aim to keep the Services up at all times. Now and then we may have to pause them for maintenance, updates or security, and we keep such pauses as short as we reasonably can.

We are not answerable for delays or failures caused by events outside our reasonable control, such as natural disasters, major breakdowns of the internet or of public networks, acts of public authorities, or cyberattacks we could not reasonably have prevented. We will let you know as soon as possible and resume the Services as soon as we can.

If we are unable to provide the Services for more than 14 days in a row, you may cancel and we refund the unused part of the period you paid for, including the days when the Services were down.

This section leaves your rights under the legal guarantee and your other statutory rights untouched.

24. Third-party services

Outside providers help us run the Services, for example our payment processors and our hosting and technical service providers. They work on our behalf.

Even where an outside provider is involved, we stay responsible to you for our products, for giving you access, for customer support and for refunds.

The payment page names our payment processor and links to its own terms and privacy notice, which govern your use of that page.

Our website may link to sites run by others. We are not responsible for what those sites contain.

25. Disclaimer of warranties

Except where these Terms say otherwise, and as far as the applicable law allows, the Services are supplied “as is” and “as available”, with no other warranty, express or implied. We do not promise that the Services will always run without interruption or error.

This section never limits the legal guarantee or the statutory rights described in Your statutory rights and legal guarantee.

26. Limitation of liability

Nothing in these Terms rules out or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for intent or gross negligence, or for any other liability that the law does not allow to be excluded or limited.

For consumers in the European Union or the European Economic Area, our liability follows the mandatory law of the country where you live. The limits in the final paragraph of this section do not apply to you, and no other limit in this section applies to you apart from those stated specifically for consumers in Germany.

For consumers in Germany, we are liable without limit for intent, gross negligence and injury to life, body or health. In cases of slight negligence, we are liable to consumers in Germany only for breach of an essential contractual obligation, and then only up to the foreseeable damage typical for this kind of contract.

An essential contractual obligation is one that has to be met for the contract to be carried out properly at all, and on which you can regularly rely. Liability under mandatory product liability law is unaffected.

If you live outside the European Union and the European Economic Area, then as far as the law of your country of residence permits, we are not liable for indirect or consequential loss, such as lost profits or lost business opportunities, and our total liability to you for all claims connected with the Services is capped at the amounts you paid us in the 12 months before the event behind the claim. This does not restrict any consumer right of yours that the law does not allow to be restricted.

27. Indemnification

As far as the law of your country of residence allows, you are responsible for the losses and reasonable costs we incur because you intentionally misused the Services or used them unlawfully, for instance by passing on paid content or attacking our systems.

For consumers in the European Union or the European Economic Area, this section covers only losses caused by intentional misuse of the Services.

This section never extends to the costs of a payment dispute or chargeback. We never charge you a fee for disputing a payment, or for reopening your access after a dispute.

28. Billing questions and payment disputes

Questions about a charge? Please write to support@sdcdigitalgroup.com before anything else. We answer within 48 business hours and can explain the charge, end a subscription or refund you under our policies. This is only a request: it does not restrict your right to contact your card issuer or to dispute a payment.

The rules of the card networks may also ask you to try to settle certain matters with us first.

On your bank or card statement, our charges show a descriptor that includes "SDC DIGITAL" or "DIGITAL"; the exact text can differ by product and by bank.

Don't recognise a charge? Write to support@sdcdigitalgroup.com and tell us the date, the amount and the last four digits of the card. Please never send the full card number or the security code.

Where we establish that a charge was not authorised by the cardholder, we cancel the related subscription and end access to the product. If no chargeback has been opened for that charge, we also refund it in full.

When a payment is disputed, reversed or reported as unauthorised, we answer using the information described in our Privacy Policy, such as the records of your order, of your acceptance of our Terms and policies, of the access we provided and of your use of the product (for example IP addresses, device and browser details, timestamps, access and activity logs and support messages), and we send it through our payment processor to the acquiring bank, the card network and your card issuer.

While a payment dispute (chargeback) about an order is open, we may pause access to the product concerned. If the dispute is about a subscription payment, the next renewals of that subscription are stopped. If the dispute is withdrawn or resolved in our favour, we reopen your access for the period you paid for.

As long as a chargeback is open, the disputed charge cannot also be refunded by us; it is settled through your card issuer’s dispute process. If the chargeback closes without the money coming back to you and you are entitled to a refund under our policies or the law, we then refund you. A refund is never made conditional on withdrawing a dispute, and we never charge a disputed amount again without your express authorisation.

29. Suspension of access

We may suspend your access to a product, wholly or in part, in these cases:

• You commit a serious breach of Acceptable use or of another provision of these Terms.
• We have reasonable grounds to suspect fraud or the unauthorised use of a payment method.
• Your access or login details are being shared with other people.
• The law, or a competent authority, requires a suspension.

A suspension is proportionate to its reason and lasts only while that reason lasts. We give you the reason, unless the law forbids it or doing so would endanger security.

Whether you wrote to us before going to your bank or card issuer never decides whether access is suspended. For access while a payment dispute is open, see Billing questions and payment disputes.

30. Reviews

Nothing in these Terms limits your right to publish honest reviews of our products or services.

On websites, apps or channels that we control, we may decline to show, or may take down, content that is unlawful, abusive, reveals personal or confidential information, has nothing to do with our products, or is clearly false or misleading. The same criteria apply to positive and negative reviews alike.

We never make a refund, a cancellation or support depend on removing a review or on not publishing one.

31. Complaints

Write to support@sdcdigitalgroup.com. We acknowledge every complaint, reply within 48 business hours and in any case within 15 days of receiving it, and give you a reference number.

You can also post a complaint to our principal office: SDC Digital Group LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States.

A person reads and answers every complaint.

32. Dispute resolution for customers in the United States

If you live in the United States and have a dispute with us, please start by sending a written notice to support@sdcdigitalgroup.com that describes the problem and what you would like us to do. We will try to resolve it within 30 days of receiving your notice.

This is a request and not a condition. It does not stop you from bringing an individual claim in a small claims court where you live, and it does not affect your right to dispute a charge with your card issuer.

These Terms do not oblige you to settle disputes by arbitration.

This section is not for consumers in the European Union or the European Economic Area.

33. Governing law and courts

These Terms, and any contract with us, are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-law rules.

For consumers, this choice of law does not remove the protection that the mandatory provisions of the law of your country of residence give you.

If you are a consumer living in the European Union or the European Economic Area, or anywhere the mandatory law of your country of residence gives you this right, you may bring proceedings against us in the courts of your country of residence, and we may bring proceedings against you only in those courts.

Consumers may also sue in the state or federal courts located in Wyoming, but for consumers that choice of courts is not exclusive. A consumer in the United States may also bring a claim in the courts where they live if the law of their state gives them that right.

Nothing in these Terms limits your right to any out-of-court or court remedy that the law gives you.

34. Changes to these Terms

We may update these Terms, for instance to follow changes in the law, in our Services or in the way we work. The top of this page shows the date and version number of each version.

For a material change, we inform customers who have an active subscription or access period at least 25 and no more than 30 days before it takes effect. Changes required by law apply when the law requires.

A change never applies to a billing period or access period that you have already paid for, unless the law makes it apply sooner.

A price increase applies only if you accept it, as described in Price changes. A change to the main features of your subscription applies only if you expressly accept it, and we ask for your acceptance at least 25 and no more than 30 days before the change would start. If you do not accept, your subscription carries on under its current terms until you or we end it as these Terms allow.

Before any change applies, you can cancel your subscription as described in Cancellation.

For subscribers, carrying on using the Services is never treated as accepting a change.

If you only use the website, the updated Terms apply from the date shown at the top of this page.

35. Language versions

These Terms exist in English, French, Spanish, Italian and German, and every language version is binding. Where versions differ, the one more favourable to you as a consumer prevails.

Our customer support works in English, French, Spanish, Italian and German.

36. General provisions

Entire agreement. These Terms, the Refund Policy, the Cancellation Policy and the information shown on the product page and at checkout before you pay together make up the whole agreement between you and us about your order. The Privacy Policy explains how we handle personal data and is not part of this agreement. This does not limit any right you have under the law regarding statements we made about the product.

Severability. If a court or authority holds a provision of these Terms invalid or unenforceable, the rest stays in force and the statutory rules take the place of the invalid provision.

Assignment. We may pass our rights and obligations under these Terms to another company, for example if the business is sold. We will tell you beforehand, and your consumer rights will not be reduced. If you object, you may end your contract with immediate effect and we refund what you prepaid for the time after the end date.

You may not hand your access, your licence or your account over to anyone else.

No waiver. If we do not enforce a right straight away, we can still enforce it later.

Notices. We may send notices to the email address you gave for your order or to a newer address you have given us. You may send notices to us by email to support@sdcdigitalgroup.com or by post to our principal office.

Survival. Provisions that by their nature continue once a contract has ended stay in force, for example those on intellectual property, liability, billing questions and payment disputes, governing law and closing your account.

Closing your account. You may ask us at any time to close your account or end your access by writing to support@sdcdigitalgroup.com. With an active subscription, closing your account also cancels it, as described in Cancellation.

When an account is closed, we delete or anonymise your personal data. The exceptions are the records we must keep by law and the evidence of your order, acceptance, access and use that we keep for the time limits on payment disputes and legal claims, as described in our Privacy Policy.

37. Contact

For questions about these Terms, your orders, billing, cancellations, refunds, withdrawals or complaints, write to support@sdcdigitalgroup.com. For general and company enquiries, write to contact@sdcdigitalgroup.com. Our team answers within 48 business hours, Monday to Friday.

SDC Digital Group LLC
8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States
Email: support@sdcdigitalgroup.com
General and company enquiries: contact@sdcdigitalgroup.com
Website: https://sdcdigitalgroup.com/