Answers to the questions we hear most about getting into a product, your account, charges, subscriptions, cancelling, refunds, withdrawing, complaints and privacy.
Write to us about getting into a product, help with your account, a charge, a subscription, a cancellation, a refund, a withdrawal, a complaint, a privacy request or anything else about your order. Our team answers within 48 business hours, Monday to Friday.
For access to a product, charges, subscriptions, cancellations, refunds, withdrawals and complaints.
support@sdcdigitalgroup.com Contact SupportFor questions about the company, privacy requests and anything else about SDC Digital Group.
contact@sdcdigitalgroup.com Send an EmailEverything we sell is digital, so nothing is shipped. Your product is available online right after the payment is confirmed.
If your product will not open, write to support@sdcdigitalgroup.com. We will get your access working again or, if that is not possible, cancel the order and refund it. Our team answers within 48 business hours, Monday to Friday.
You will find more in our Delivery & Access Policy.
Sign in with the email address you used for your order and follow the access steps for the product concerned. Products can differ in how you sign in, and each one explains its own way.
The price, how often you are billed, how renewals work and the other terms of a product are shown clearly during the purchase, before you pay.
Questions about a charge? Please write to support@sdcdigitalgroup.com before anything else. We answer within 48 business hours and can explain the charge, end a subscription or refund you under our policies. This is only a request: it does not restrict your right to contact your card issuer or to dispute a payment.
Our Terms of Service give the details.
Prices are offered in US dollars (USD) and in euros (EUR). You choose the currency before you go to the payment page, and you are charged in the currency and amount shown there. If your card is in another currency, your bank may apply its own conversion rate and fees.
On your bank or card statement, our charges show a descriptor that includes "SDC DIGITAL" or "DIGITAL"; the exact text can differ by product and by bank.
Don't recognise a charge? Write to support@sdcdigitalgroup.com and tell us the date, the amount and the last four digits of the card. Please never send the full card number or the security code.
Payments are handled for us by third-party payment processors, named on the secure payment page. SDC Digital Group LLC is the seller and remains responsible for your order, for giving you access, for customer support and for refunds.
Major credit and debit cards, such as Visa and Mastercard, are accepted. The payment page lists the methods available for your order before you pay. Paying by card costs you nothing extra: we add no card fee.
You type your card details straight into an encrypted (HTTPS) payment page run by our payment processor, which holds Payment Card Industry Data Security Standard (PCI DSS) certification. Our own systems never keep your full card number or security code, and we will never ask you to email card details.
We do not sell to countries or regions under comprehensive sanctions, or in the other situations listed in our Terms of Service.
If you need a hand with a subscription, write to support@sdcdigitalgroup.com and include the email address from your order, so we can find it.
You can cancel online whenever you like on our “Cancel contracts here” page. Your access stays open until the end of the period you have already paid for.
You can cancel online whenever you like on our cancellation page (“Cancel contracts here”, linked in the footer of every page) or by writing to support@sdcdigitalgroup.com from the email address you used for the order. No reason is needed, and we accept any clear request to cancel.
Your cancellation counts from the moment we receive it: the automatic renewal stops and you will not be charged again. Access stays open until the end of the period you have already paid for. If a renewal is still charged after we received your request, we refund all of it.
How requests are handled, and when they take effect, is set out in our Cancellation Policy.
7-day refund: within 7 days of any charge you can ask us to refund that charge in full, even if you have already used the product. We offer this voluntarily, on top of your statutory rights (including any legal right of withdrawal), which it does not reduce.
To ask for a refund, write to support@sdcdigitalgroup.com, ideally from the email address you used for the order (or mention that address in your message). Our Refund Policy tells you what to include and how refunds are paid out.
Consumers in the European Union or the European Economic Area have a legal right to withdraw from the contract within 14 days of concluding it, without giving reasons. The 14 days start with your first purchase and do not start again when a subscription renews. You can withdraw online on our withdrawal page (“Withdraw from contract here”, linked in the footer of every page) or by writing to support@sdcdigitalgroup.com.
With a digital service, including a subscription, you can still withdraw at any point in the 14 days. If you asked us to begin straight away, you pay only a proportionate amount for the time up to your withdrawal. With digital content supplied in one go, the right ends once supply has started, provided you expressly asked for it to start at once, acknowledged that you would lose the right, and we confirmed this to you on a durable medium.
Our Right of Withdrawal page explains how the right applies to digital content and services, and contains the model withdrawal form.
Write to support@sdcdigitalgroup.com. We acknowledge every complaint, answer within 48 business hours and in any case within 15 days of receiving it, and give you a reference number.
A complaint can also go by post to SDC Digital Group LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States. We send the acknowledgement and the reference number to the contact details in your letter.
Write to contact@sdcdigitalgroup.com with the subject "Privacy request". We answer within one month. If a request is complex or there are many of them, we may extend that period by a further two months; we will then tell you within the first month and explain why.
Using your rights costs nothing. We only ask for what we need to be sure the request comes from you. Your rights are described in our Privacy Policy.
For any other question about your product, your account or a purchase, write to us at the addresses above. Our team answers within 48 business hours, Monday to Friday.
Everything we sell is digital, so nothing is shipped. Your product is available online right after the payment is confirmed.
If your product will not open, write to support@sdcdigitalgroup.com. We will get your access working again or, if that is not possible, cancel the order and refund it.
Prices are offered in US dollars (USD) and in euros (EUR). You choose the currency before you go to the payment page, and you are charged in the currency and amount shown there. If your card is in another currency, your bank may apply its own conversion rate and fees.
You can cancel online whenever you like on our “Cancel contracts here” page or by writing to us. Your access stays open until the end of the period you have already paid for. Read our Cancellation Policy for the details.
7-day refund: within 7 days of any charge you can ask us to refund that charge in full, even if you have already used the product. We offer this voluntarily, on top of your statutory rights (including any legal right of withdrawal), which it does not reduce. To ask for one, write to support@sdcdigitalgroup.com. Our Refund Policy has the details.
Write to SDC Digital Group at support@sdcdigitalgroup.com. If your message is about a purchase, please include the email address you entered at checkout. Our team answers within 48 business hours, Monday to Friday.
SDC Digital Group LLC is a Wyoming limited liability company. We run our business from our principal office in Doral, Florida, United States, and our registered agent in Wyoming receives official documents only. Our website and support are available in English, French, Spanish, Italian and German.