Delivery & Access Policy
How you get into your SDC Digital Group product, how long your access lasts and what to do when something goes wrong.
1. Digital delivery only
Everything we sell is digital, so nothing is shipped. Your product is available online right after the payment is confirmed.
No shipping fees apply and nothing arrives in several parcels. Our products are practical web apps and digital guides for everyday life at home, which you open and use online, such as games, home-organisation methods, meal-planning guides and weekly routines.
With a subscription, your access stays open for every period you have paid, and we may update or add content as time goes by.
2. When you are charged and when access starts
The charge is made when you confirm your order on the secure payment page, and your access opens once that payment is confirmed.
Sometimes confirmation takes a little longer, for example when your bank asks for an extra check (such as an approval in your banking app) or looks at the payment more closely. If so, access opens when the bank has confirmed the payment.
A subscription is paid in advance, one billing period at a time. Each renewal is charged when the new period begins, and once that payment is confirmed your access carries on without a break.
We only take payment for products that you can open straight away.
3. How you get your access
Once payment is confirmed, you reach your product online, using login details where the product needs them.
The email address you gave at checkout is tied to your purchase, which makes it easier for us to find your order when you write to us.
The payment processor that handled your card may issue a receipt for the payment.
Your access is for you alone. Please do not pass your access or your login details to anyone else. See Accounts and access credentials in our Terms of Service.
If you typed the wrong email address at checkout, tell us. As soon as we have confirmed your purchase, we correct the address linked to it.
4. How long your access lasts
- Subscriptions: you can use the product for every billing period you have paid, as long as the subscription is active. If you cancel, your access continues until the end of the period you have already paid for.
- One-time purchases: your access lasts for the period named on the product page and shown before payment (for example, 12 months). A one-time purchase does not renew by itself.
Access always runs for a set length of time: the access period of a one-time purchase or, with a subscription, each billing period you have paid. A purchase gives you a personal, non-transferable licence to use the product online for that time. It does not make you the owner of the product. For more, see One-time purchases and Subscriptions and automatic renewal in our Terms of Service.
Content may change over time. For as long as your access or subscription lasts, we keep the product matching its description and supply the updates needed to do so, as explained under Your statutory rights and legal guarantee in our Terms of Service.
Should we withdraw a product before the end of a period you have paid for, we refund the part of that period you did not get to use.
While a payment dispute (chargeback) about an order is open, we may pause access to the product concerned. If the dispute is about a subscription payment, the next renewals of that subscription are stopped. If the dispute is withdrawn or resolved in our favour, we reopen your access for the period you paid for.
Access may also be paused in the other situations described under Suspension of access in our Terms of Service.
5. What you need to use our products
You need an internet connection and a current version of a common web browser.
Our web apps work in the browser, so there is nothing to install. They run on a phone, a tablet or a computer.
If a product comes with files to download, such as PDF guides, you will need a program that can open them. Files to download exist only where the product page says so.
Anything particular to a product, such as the devices it works on or the languages it comes in, is shown on the product page before you pay. Please read it before you buy.
6. If you cannot open your product
If your product will not open, write to support@sdcdigitalgroup.com. We will get your access working again or, if that is not possible, cancel the order and refund it.
Our team answers within 48 business hours, Monday to Friday.
So that we can find your order quickly, write from the email address you used at checkout (or tell us which one it was), and mention the product name and, if you have it, your receipt or order number. Please never send the full card number or the security code.
If your access has not been opened 2 hours after your payment was confirmed, or it does not work as this page describes, you can either wait while we fix the problem or ask us to cancel your order. If you ask us to cancel, we refund everything charged for that purchase or, for a subscription, everything charged for the billing period in which you did not receive access.
None of this affects our 7-day refund policy, your legal right of withdrawal (see Right of Withdrawal) or any other statutory right you hold.
7. Where our products are offered
We sell our products online to consumers in many countries. We do not sell or give access where applicable sanctions laws forbid it, or in the other cases set out under Availability and legal restrictions in our Terms of Service.
Outside the cases listed under Availability and legal restrictions in our Terms of Service, we neither block nor limit access to our website, and we do not send you automatically to a different version of it, because of your nationality, where you live or where you are.
Every visitor sees the same pages, policies and product information, wherever they are.
8. Records of delivery and access
We keep records showing when your access was opened and when and how it was used, such as sign-ins, IP addresses, device and browser details, timestamps, and access and activity logs.
These records let us help with access problems and confirm delivery if you ask.
When a payment is disputed, reversed or reported as unauthorised, we answer using the information described in our Privacy Policy, such as the records of your order, of your acceptance of our Terms and policies, of the access we provided and of your use of the product (for example IP addresses, device and browser details, timestamps, access and activity logs and support messages), and we send it through our payment processor to the acquiring bank, the card network and your card issuer.
Our Privacy Policy gives the details, including how long these records are kept.
9. Contact
Questions about delivery or access? Use the details below.
SDC Digital Group LLC
8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States
Email: support@sdcdigitalgroup.com
Website: https://sdcdigitalgroup.com/