Refund Policy

Last updated: November 12, 2026

1. Summary

To ask for a refund, write to support@sdcdigitalgroup.com. It helps if you write from the email address you used for the order; if you write from another one, please tell us which address the order was made with. Our team answers within 48 business hours, Monday to Friday.

The table gives the time limits at a glance, and the sections after it go through each case in turn.

This Refund Policy forms part of your contract with us. A summary of these rules appears with the product information before you pay, and by ticking the acceptance box you accept this policy together with our Terms of Service and our Cancellation Policy.

2. Your statutory right of withdrawal (EU and EEA)

Consumers in the European Union or the European Economic Area have a legal right to withdraw from the contract within 14 days of concluding it, without giving reasons. The 14 days start with your first purchase and do not start again when a subscription renews. You can withdraw online on our withdrawal page (“Withdraw from contract here”, linked in the footer of every page) or by writing to support@sdcdigitalgroup.com.

If you buy another product or move to another plan, that is a new contract and it has its own 14 days.

You meet the deadline as long as you send your notice before the 14 days run out. Writing to us by post is also possible, at the address given in section 15.

When you use our withdrawal page, the screen confirms that your notice was sent, shows the date and time, and lets you print or save that confirmation. If the page instead opens your email app, or if you write to us by email or by post, we answer within 48 business hours of receiving your notice.

The model withdrawal form is available if you want it, but you are not obliged to use it. The Right of Withdrawal page has the full instructions.

Withdraw from contract here

Digital content and digital services

Digital content supplied in a single delivery (a download, for example): your right of withdrawal ends once supply has started, but only where you expressly asked for supply to begin straight away, acknowledged that this would cost you the right, and we confirmed that to you on a durable medium.

Digital services (web apps, member areas and subscriptions, for example): you keep your right for the whole 14 days. If you expressly asked for access to start at once and then withdraw, you pay only an amount in proportion to the service already provided up to the moment you told us you were withdrawing, where the law allows this. The right ends early only if the service was fully provided within the 14 days, after you had expressly asked for it and acknowledged that consequence.

The page of each product says which of the two cases applies. If we cannot show that you made that express request, you are refunded in full.

Any proportionate amount is worked out by the day, from the number of complete days between the start of your access and the moment you sent your withdrawal notice. Our Right of Withdrawal page explains the calculation.

Within 7 days of a charge, our 7-day refund gives you the whole charge back even if the right of withdrawal has already ended, apart from the few cases listed in section 12. So a proportionate amount can only be deducted when you withdraw more than 7 days after the charge, or when one of those cases applies.

Section 5 explains how we pay the refund.

3. Our 7-day refund

7-day refund: within 7 days of any charge you can ask us to refund that charge in full, even if you have already used the product. We offer this voluntarily, on top of your statutory rights (including any legal right of withdrawal), which it does not reduce.

The main terms are these:

• Offered by: SDC Digital Group LLC, 8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States.
• Who can use it: every customer, whatever country you live in.
• What it covers: every charge for our products, whether a one-time purchase, the first payment of a subscription or any renewal.
• Time limit: 7 calendar days counted from the date of the charge. A request sent within those 7 days is in time even if our answer comes later.
• What you get: the whole charge back, at no cost to you, paid as described in section 5.
• Conditions: you do not have to explain yourself. Within the 7 days we approve every request once we have identified the charge, apart from the few cases listed in section 12.
• How to ask: write to us as set out in section 4.

If the information shown before payment for a product offers a longer refund period or more rights, those apply as well.

How it fits with the right of withdrawal: within 7 days of any charge you are refunded in full under this policy, apart from the few cases listed in section 12. From day 8 to day 14 after your first purchase, consumers in the EU and the EEA can still withdraw under the statutory rules in section 2.

4. How to ask for a refund

• Step 1. Write to support@sdcdigitalgroup.com with the subject "Refund request", preferably from the email address you used for the order (or name that address in your message). For a statutory withdrawal you can use our withdrawal page (“Withdraw from contract here”) instead.
• Step 2. We answer within 48 business hours, Monday to Friday.
• Step 3. Once approved, the refund is paid as described in section 5.

Ask for a refund by email

Please put these details in your message:

• Your full name
• The email address used for the order
• Which product it concerns
• The date and the amount of the charge
• The order, receipt or invoice number, if you have one
• For a statutory withdrawal, a clear statement that you are withdrawing from the contract

No reason is needed. Please never send your full card number, your security code or any password.

5. How refunds are paid

Once approved, a refund goes back to the payment method you used, for the same amount and in the same currency you paid, within 5 business days (and, after a statutory withdrawal, within 14 days of receiving your notice at the latest). Your bank may take 5 to 10 business days to show it. Refunds are never paid in cash.

A refund under our 7-day refund is always the whole charge. It is only partial where this policy says so: a proportionate amount kept back after a statutory withdrawal (section 2), the unused prepaid part returned in the cases of section 11, or a price reduction under the legal guarantee (section 13).

Every refund is sent through the payment processor that took your payment, to the method you paid with. We use no other route, except in the situation described in the next paragraph.

If the refund cannot reach the original payment method (for example because the card account has been closed), we will contact you and send the money another secure way, in your name.

Where your card issuer converted the original charge into another currency, it may apply its own exchange rate to the refund too. The amount credited in your card’s currency can therefore differ a little from the amount first debited.

If the product is not what we described, or if we charge you in a way these Terms do not allow, you get back the full amount charged.

When we refund a charge under our 7-day refund or after a statutory withdrawal, your access to the product for the period that charge covered comes to an end.

6. Subscriptions and renewals

Each subscription charge, renewals included, can be refunded in full if you ask within 7 days of that charge.

Cancelling a subscription stops the renewals still to come, but it does not on its own return a charge already taken. The exceptions are in our Cancellation Policy: a renewal charged after we received your request; an extraordinary cancellation for good cause where the law gives you that right; ending a subscription because we changed it in a way that affects you more than slightly, or because we could not provide it for more than 14 days; and, for customers in Germany with billing periods longer than one month, anything prepaid for the time after the end date. If you also want your latest charge back and it is no more than 7 days old, ask us as described in section 4.

Your cancellation counts from the moment we receive it: the automatic renewal stops and you will not be charged again. Access stays open until the end of the period you have already paid for. If a renewal is still charged after we received your request, we refund all of it.

When we refund a subscription charge at your request, we also cancel that subscription unless you tell us you want to keep it.

Our Cancellation Policy explains how to cancel.

Cancel contracts here

7. Duplicate charges

If the same purchase was charged to you more than once, send us the date and amount of each charge. As soon as we have confirmed the duplicate we refund it in full without delay, even when more than 7 days have gone by.

8. Charges you do not recognise

On your bank or card statement, our charges show a descriptor that includes "SDC DIGITAL" or "DIGITAL"; the exact text can differ by product and by bank.

Don't recognise a charge? Write to support@sdcdigitalgroup.com and tell us the date, the amount and the last four digits of the card. Please never send the full card number or the security code.

Our team answers within 48 business hours, Monday to Friday.

We will tell you what the charge is for. If you did not make it or allow it, section 9 applies.

9. Unauthorised transactions

If a charge was made without your permission, for instance by someone using your card details, please tell us as soon as you can at support@sdcdigitalgroup.com.

Where we find that the charge was not authorised, we refund it in full (unless a chargeback about it is already open: see section 10), cancel any subscription connected to it and close the access to the product bought with it. We also report the payment to our payment processor as fraudulent, so that the card can be stopped from being used for our products again.

You are free to contact your card issuer at any time. If a dispute about the charge is already open, section 10 applies.

10. If a payment dispute is already open

A card issuer sometimes starts by asking us for information about a charge without actually disputing it (an inquiry). An inquiry can still be settled with a full refund under this policy.

A chargeback is a formal dispute that your card issuer opens to reverse a charge. While one is open, that charge cannot be refunded separately: it is settled through your card issuer, and we do not send a second refund by any other route, so that you are not paid the same amount twice.

If the chargeback closes without the money coming back to you (because it is withdrawn or decided in our favour, for example) and you are entitled to a refund under this policy or under the law, such as a statutory withdrawal sent within the withdrawal period, we then refund you as described in section 5.

While a payment dispute (chargeback) about an order is open, we may pause access to the product concerned. If the dispute is about a subscription payment, the next renewals of that subscription are stopped. If the dispute is withdrawn or resolved in our favour, we reopen your access for the period you paid for.

We will not charge a disputed amount again unless you expressly ask us to. The renewals of a disputed subscription stay stopped even once the dispute is closed, and a new subscription only begins if you buy it again yourself.

Our Terms of Service and our Privacy Policy explain how we answer payment disputes, including the information we send as evidence.

11. Other situations where we refund

If your product will not open, write to support@sdcdigitalgroup.com. We will get your access working again or, if that is not possible, cancel the order and refund it.

Our Terms of Service and Cancellation Policy provide a refund in these further cases:

• If we stop offering a product before your access period is over, we refund the part you have not used (One-time purchases).
• If we end your contract, we refund whatever you prepaid for the time after the end date (Ending by us).
• If we change the Services in a way that affects you more than slightly, you may end the contract without charge and we refund the unused prepaid part (Changes to the Services).
• If we are unable to provide the Services for more than 14 days in a row, you may cancel and we refund the unused part (Service availability and force majeure).
• If you agree to a price increase and later change your mind, you may cancel within 14 days of the first charge at the new price, and we refund the unused part of that billing period (Price changes).
• If you end a contract for good cause in a case where the law gives you that right, we refund whatever you prepaid for the time after the end date (Cancellation Policy).
• If you live in Germany and your subscription is billed for periods longer than one month: once the first billing period is over, you can cancel at any time with one month's notice. The subscription then ends one month after your notice or at the end of the current billing period, whichever comes first, and we refund anything you paid in advance for the time after that end date. See our Cancellation Policy.

12. When a refund may be declined

We turn down a request under our 7-day refund only in two cases:

• A chargeback about the same charge is already open (see section 10).
• There is clear evidence of fraud or abuse by the person asking, for instance buying and refunding the same product again and again in order to use the content without paying. This never stops us refunding a charge the cardholder did not authorise (see section 9).

These two exceptions never take away your statutory right of withdrawal, your rights under the legal guarantee or any other right the law gives you. If a chargeback is open, a refund under those rights is dealt with as described in section 10.

Once the 7 days are over, we still refund wherever this policy gives you a right to it (sections 2, 5, 6, 7, 9, 11 and 13) or where the law does.

If we decline a request, we will give you the reason. If you do not agree, you can complain as described in our Terms of Service.

13. Legal guarantee

If a product is faulty or differs from its description, you have rights under the law of the country where you live. They come on top of our 7-day refund and are not limited to 7 days.

Consumers in the EU or the EEA have the benefit of the legal guarantee of conformity for digital content and digital services. You may ask us to bring the product into conformity and, where the law allows, to reduce the price or to end the contract and give you a refund.

Using these rights costs you nothing. The section “Your statutory rights and legal guarantee” of our Terms of Service gives the details.

Your legal rights. If you are a consumer, nothing in these Terms or in our policies reduces the rights given to you by the mandatory law of the country where you live.

14. Questions about a charge

Questions about a charge? Please write to support@sdcdigitalgroup.com before anything else. We answer within 48 business hours and can explain the charge, end a subscription or refund you under our policies. This is only a request: it does not restrict your right to contact your card issuer or to dispute a payment.

To dispute a charge, get in touch with the bank that issued your card (your card issuer).

15. Contact

For refund requests, withdrawals or questions about this policy, use the details below. Our team answers within 48 business hours, Monday to Friday.

SDC Digital Group LLC
8200 NW 41st Street, 2nd Floor, Doral, FL 33166, United States
Email: support@sdcdigitalgroup.com
Website: https://sdcdigitalgroup.com/